Shipping & Returns HEADING_TITLE

 

Most Orders Placed by 1PM EST Ship the Same Day All US orders have a Free Shipping option via USPS First Class - No Coupon Code Required

We are happy to assist you: placing orders, shipment tracking, customization and returns. If you are not satisfied with your purchase from Lighters Direct, you may return it to us for a full refund within 30 days of purchase (less shipping charges). For return instructions see the Return section below. Please do not hesitate to contact us with any questions.

Email: info@lightersdirect.com
U.S.: +1 800-768-0047 (Toll Free) Phone Hours: Monday - Friday 9AM - 6PM EST

 
Method Service Cost Delivery Time
USPS Flat Rate Best Option Free 2-4 Business Days
 
UPS Ground $8.95 1-7 Business Days
 
UPS 2 Days Shipping $18.95 2 Business Days
 
UPS Next Day Shipping $47.95 1 Business Day
 
*US Military APO/FPO & PO Boxes will ship USPS

We process incoming orders daily, so your order will be shipped out quickly. Your shipment should arrive within 2-6 days. Please note that engraving does add processing time to your order. If an item is out of stock, we will contact you as soon as possible, and will ship to you as soon as we receive the appropriate item(s) from our manufacturers. All shipments include delivery confirmation and insurance.

 

International Shipping Methons, Costs and Times
We ship all over the globe dailty with USPS, DHL & FedEx. Please check your local customs office for possible import fees or custom duties. All international packages are fully insured.

* For a complete list of the countries that we ship to, please check at the bottom of this page

Method Service Cost Delivery Time Note
USPS First Class $13.95 7-20 Business Days $1.00 for each additional item
 
DHL Worldwide $65.00 6-7 Business Days $10.00 for each additional item
 
FedEx Express International $90.00 4-8 Business Days $30.00 for each additional item
 
 

 

We Stand Behind Our Products
If you are not satisfied with your product purchased from Lighters Direct, you may return it to us for a full refund to your original payment method less shipping charges, 60 days of purchase. No returns are accepted for engraved items unless a mistake was made on our part.

Returns Policy & Procedure

  • Item must be in unused, unscratched condition.
  • Contact info@lightersdirect.com with "Return 'Your Invoice #' in the header".
    Please also provide details in the body of the e-mail, so we know what to look out for.
  • Package the product. Please remove all lighter fluid and butane before sending!
  • Send to:
    Lighters Direct LLC
    37-24 24th St., #229
    Long Island City, NY 11101
    USA
  • We will refund to your original payment method less shipping charges.
*For Repair & Warranty Information, visit our FAQ page
 
* Country list
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Costa Rica
Cote d'Ivoire
Croatia
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor (see Timor-Leste)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
France
Gabon
Gambia, The
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Niger
Nigeria
Norway
OmanPalau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Yemen
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Zambia
Zimbabwe