MOST ORDERS PLACED BY 1PM SHIP THE SAME DAYFor Holiday Orders please read our our Holiday Shipping Schedule
for important dates and shipping times. Our return policy is being extended
for the holidays; all orders placed before Christmas are eligible for return
until January 30, 2014.
We welcome custom requests, orders, customization, etc... Please do not hesitate to contact us with your special request: email@example.com. Call 800-768-0047 (M-F 9AM-6PM EST).
If you are not satisfied with your purchase
from Lighters Direct, you may return it to us for a full refund within 30 days
of purchase (less shipping charges). For return instructions see the Return section
below. Remember, if you have any questions, you can call us (Toll Free)
at (800) 768-0047 anytime.
We ship by UPS, FedEx and USPS for quick and
reliable shipping. We process incoming orders daily, so your order
will be out the door quickly (You should receive within 3-12 days).
If an item is out of stock, we will contact you as soon as possible.
Please note that engraving does add processing time to your order.
Stated shipping times are not guarantees.
Sometimes we will not have items in stock, and will have to order from our
manufacturers. In this case, we will ship as soon as we receive the appropriate
- $5.00 USPS Flat Rate (2-4 day delivery) Best Option
- $8.95 Ground (1-7 day delivery)
- $18.95 2 Business Day
- $47.95 Next Business Day
* If you are shipping to a PO Box, USPS
Flat Rate is your only option
** All shipments include delivery
confirmation and insurance
$13.95 USPS First Class
International + $1.00 for each additional item (approximate 7-20 business day delivery to most countries)
$65 DHL Worldwide + $10 for each additional item (approximate 6-10 day delivery to most countries)
$90 FedEx Express International + $30 for each additional item (approximate 4-8 day delivery to most countreis)
We are not responsible for international duties
or custom fees. We will do our best to get the item to you; you are responsible
for clearing customs, so check your countries customs web site for duties,
If you are not satisfied with your product
purchased from Lighters Direct, you may return it to us for a full refund (less
shipping charges) within 60 days of purchase. No returns are accepted for
engraved items (unless a mistake was made on our part).
1) Item must be in unused, unscratched
2) Contact firstname.lastname@example.org with "Return 'your invoice #'
in the header". (Please provide details in the body of the e-mail, so we know
what to look out for.)
3) Package the product; please remove all
lighter fluid and butane before sending!
4) Send to:
Lighters Direct LLC
37-24 24th St., #229
Long Island City, NY 11101
5) We will refund you via the payment method
in which you had paid us.
* For Repair Information, visit our FAQ page.