1. How can I contact you?
2. Do you have a store location?
3. Do you sell wholesale?
4. Do you offer bulk/quantity discounts?
5. Do you repair lighters?
6. Do you buy lighters?
7. Do you ship outside of the US?
8. What payment options do you offer?
9. How do I return a defective item?
10. I cannot find the item I am looking to buy

1. When will my order ship?
2. How can I check the status of my order?
3. What shipping services do you offer?
4. What is your return policy?
5. How can I track my package?
6. Is a signature required to deliver the package?
7. Are lighters shipped with fuel?

1. How long does engraving take?
2. Is there a minimum amount I need to order?
3. How can I add an image/artwork to a lighter?
4. Can you send me a sample of what my engraving will look like?
5. What color will my lighter be engraved in?
6. Can you engrave in a monogram style (first, last, middle)?
7. The lighter I would like to purchase does not have an engraving prompt. Can you engrave it?

1. What kind of fuel do I need for my lighter?
2. What brand/type butane gas do you recommend?
3. How do I fill a butane lighter?
4. Are your lighters authentic?

1. Where do I send my lighter for repair?
2. What is the warranty period for my lighter?

Answers

Our customer service hours are Monday - Friday 9AM - 6PM Eastern Standard Time. Our toll-free telephone number is 800-768-0047. You can also contact us directly through email at info@lightersdirect.com.

No, we are an internet/phone mail order retailer only. We do not have a physical pick-up location. We do have a mailing location at: Lighters Direct LLC 72-11 Austin St., #401 Forest Hills, NY 11375

No, we are a retail store only.

Yes, please email your request to info@lightersdirect.com. Discounts rates are applied depending on the quantity ordered.

No, all repair work is done by the appropriate manufacturer. Contact info for each can be found below under the Repair section.

No, we recommend eBay for the resale of lighters.

Yes, we do ship worldwide. Standard International shipping starts at $13.95 USD.

You can purchase online using any major credit card, PayPal, Google Checkout, money order or check. If paying by check, please allow two weeks to ship for bank clearance. If you are more comfortable ordering over the phone, feel free to give us a call at 800-768-0047.

Please email us at info@lightersdirect.com with your order information. We will then send you return instructions along with a postage paid return label.

Please email us at info@lightersdirect.com with your request. We maintain a large network of buyers, sellers, stores and collectors. If we do not stock something, we might be able to find it for you.

Most orders ship within 1-2 business days of purchase. Engraving sometimes adds a few days (2-5) to processing time. Please contact us for an exact timeframe; we try and accommodate all requests.

You can track your order here. Alternately you can call or e-mail us for an update. We will automatically send you a confirmation email when your package ships.

For US shipments we offer USPS Priority (2-3 days), USPS Express (1-2 days) and UPS (3 business day, 2 business day, overnight and ground services). We ship USPS Priority to all Alaska, Hawaii & Military APO addresses.
For international destinations, we offer USPS International First Class, Priority & Express Services.

All non-engraved items are eligible for our 30 day money-back guarantee. Item must be in new condition with all original packaging. You will receive the order amount minus any shipping charges you paid.

Once your order ships, you will receive an e-mail confirmation from us. This will include a delivery confirmation or tracking number. Please note that USPS delivery confirmation numbers for USPS Priority shipments do not update often. It will most likely only scan when delivered.
You can also check on the status of your order here.

We require signatures only in the delivery of high-value shipments. In most cases, the delivery person will leave your package in your regular drop-off location. If you would like to add/remove a signature confirmation for delivery, please let us know when the order is being placed. There is no extra charge for this.

No, per US shipping regulations, all lighters must be shipped empty. You will need to purchase butane gas separately. You can purchase butane gas here or locally at a smoke/cigar shop.

Engraving usually adds between 2-5 business days to the processing time of your order. We can usually expedite your order (and sometimes ship the same or next day) if you let us know ahead of time.

No, there are no engraving minimums. You can order one if you like. We do not charge artwork or setup fees.

Images can be uploaded to certain lighters here. If you would like your image on another type of lighter, please contact us. Each image is evaluated on a case-by-case basis.

We can provide a high resolution digital samples of your engraving at no charge. Please e-mail us us all specifics. We will get back to you within one business day.

This depends on the type of lighter you select. We use a variety of methods to engrave dependent on the finish of the lighter selected. Most items are engraved into the case, leaving a result that is the same color as the case, but in a different shade/tone. In other cases, it is different. If you would like to know specifically, please contact us for details.

Yes, when entering engraving text, enter exactly as you would like to see it appear. Please enter ‘monogram style’ in engraving notes if you would like the middle letter larger.

We sometimes can engrave items that are not marked in our catalog. Please contact us with your request, and we will try to accommodate you.

All lighters we sell excluding Zippo pocket lighters require butane gas to operate. Zippo pocket lighters and Hand Warmers are the only items we sell that require lighter fluid.

We recommend triple-refined butane gas or better. The brand does not matter. Putting 3x refined gas in your lighter ensures top performance and prevents clogging. We recommend the following brands: Vector, Xikar, Lava, Lotus, Lucienne, Visol, Prometheus, S.T. Dupont. We do not recommend Zippo or Ronson butane gas.
Butane gas is available for sale here.

Please read our Lighter Troubleshooting page below. The following page also has filling/maintenance instructions: Refill Info

Yes, everything we sell is guaranteed authentic. We deal directly with the manufacturer with most brands that we sell. In a few cases, for older, harder-to-find collectibles, we deal directly with verified private dealers and collectors. All applicable warranty information is noted on the product page. We have a spotless record dealing with all major lighter manufacturers in our seven years of business. Please contact us for manufacturer contact information to verify origins/sources.

All repairs are handled by the appropriate manufacturer. Please do not send items in need of repair to us (unless marked so below). You can find the appropriate contact and shipping info for each manufacturer listed below alphabetically:

Black Label: 954-746-9026 Integral Logistics LLC 4676 N. Hiatus RD. Sunrise, FL 33351

Blazer: 718-728-9550 Blazer Products Inc. 88 Allen Blvd. Farmingdale, NY 11735

Boston Cigar Cutter: 508-876-2755 Boston Cigar Cutter 1271 Pulaski Blvd. Bellingham, MA 02019

Brizard & Co.: 310-365-3842 Brizard & Co. 15909 Blythe St. Van Nuys, CA 91406

Bugatti: 954-746-9026 Integral Logistics LLC 4676 N. Hiatus RD. Sunrise, FL 33351

Cartier: return to Lighters Direct for repair

Cigar Caddy: 954-602-5637 Quality Importers 3350 Enterprise Ave., Suite 120 Weston, FL 33331

Colibri: 800-556-7354 CST Enterprises ATTN: Service 25 Fairmount Ave. East Providence, RI 02914

Credo: 800-222-4427 Arango Cigar Co. Northbrook, IL

eGear: 904-786-0033 Revere Supply Co. 7720 Philips Highway Jacksonville, FL 32256

Elie Bleu: return to Lighters Direct for repair

Firebird: 800-556-7354 CST Enterprises ATTN: Service 25 Fairmount Ave. East Providence, RI 02914

IM Corona: 919-481-0511 Savinelli USA PO Box 526, 1002 Morrisville Pkwy. Morrisville, NC 27560

Lamborghini: 800-556-7354 CST Enterprises ATTN: Service 25 Fairmount Ave. East Providence, RI 02914

Lotus: 954-746-9026 Integral Logistics LLC 4676 N. Hiatus RD. Sunrise, FL 33351

Palio: 888-507-2540

Porsche Design: 954-746-9026 Integral Logistics LLC 4676 N. Hiatus RD. Sunrise, FL 33351

Prometheus: 323-869-9200 Prometheus Inc. 6231 Bandini Blvd. Commerce, CA 90040

Ritzenhoff: return to Lighters Direct for repair

Ronson: return to Lighters Direct for repair

S.T. Dupont: 401-921-5216 Lotus International 30 Coronado Rd. 2 Fl. Warwick, RI 02886

Sarome: return to Lighters Direct for repair

Siglo: return to Lighters Direct for repair

Sillem's: return to Lighters Direct for repair

Social Light: 772-567-7887 Social Light 1995 34th Ave. Vero Beach, FL 32960

Tiffany & Co.: return to Lighters Direct for repair

Urso Luxury: return to Lighters Direct for repair

Vector: 323-726-2000 KGM Industries 6016 Triangle Dr. City of Commerce, CA 90040

Vertigo: 954-746-9026 Integral Logistics LLC 4676 N. Hiatus RD. Sunrise, FL 33351

Windmill: 904-786-0033 Revere Supply Co. 7720 Philips Highway Jacksonville, FL 32256

Xikar: 866-676-7380 Xikar Inc. PO Box 025757 Kansas City, MO 64102

Zippo: 814-368-2700 Zippo Repair 33 Barbour St. Bradford, PA 16701

See Below:

Black Label - Two Years
Blazer - One Year
Boston Cigar Cutter - Lifetime Warranty on Craftsmanship
Brizard & Co. - One Year Mechanism, Lifetime on Leather
Bugatti - Three Years
Cartier - Five Years
Cigar Caddy - Lifetime
Colibri - Two Years
Credo - Lifetime
Davidoff - Three Years
eGear - Lifetime
Firebird - One Year
IM Corona - Lifetime
Lamborghini - Two Years
Lotus - Two Years
Palio - Lifetime
Porsche Design - Three Years
Prometheus - Two Years
Ronson - Three Years
S.T. Dupont - Three Years
Sarome - Five Years
Siglo - Three Years
Sillems - Lifetime
Social Light - Two Years
Urso - Lifetime
Vector - Lifetime
Vertigo - One Year
Windmill - Two Years
Xikar - Lifetime
Zino Platinum - Two Years
Zippo - Lifetime on Pocket Lighters, One Year on BLU and accessories