Kurt Van Keppel, who wanted to buy a good cigar cutter in 1994, found the inexpensive models and the high-end models underperforming. So, he set out with Scott Almsberger to match good design (ergonomics and function) with the best styling and materials. The result was the Xi cutter, which they first assembled in their garages, and is now the market leader in cigar cutlery. Xikar now manufactures a full line of cigar cutters, cases, humidors and lighters, all backed by a lifetime warranty. Xikar is based in Kansas City, MO. Repair info can be found here.